Winfosoft is now utilizing a web portal tool to better customer support. Winfosoft’s customer portal allows users to log in and create, modify, and monitor support cases in an intuitive and easy to use manner. Winfosoft’s customer portal uses Microsoft Dynamics CRM 2011 as a back end component, therefore all support cases are automated and tracked utilizing the powerful workflow and organizational capabilities of Microsoft Dynamics CRM. The customer portal itself utilizes a technology developed by ADX Studio, with whom we are now a proud partner. Please visit www.adxstudio.com for more information regarding the portals and their capabilities and please contact the Winfosoft sales team for all inquiries into how Winfosoft can take your customer relations and management to a new level with Microsoft Dynamics CRM 2011 and ADX Studio portal technology!

Most small to medium size businesses that do not have an ERP or integrated system utilize a financial software to keep record of financials, another software that keeps up with human resource functionality, or perhaps this is outsourced, another software for sales, such as CRM, and maybe another software for production or inventory management.  The alternative is always, keeping it in excel spreadsheets and spend hours and hours analyzing data and doing calculations to the point that you are now an excel expert.  However, by this time, the next month has approached and you start all over again. This is the reason for investing in an ERP system, so you can spend more time analyzing and less time calculating in excel.

IT governance is an integral piece of overall enterprise governance which must be aligned with the strategic objectives of an enterprise.  Strategic alignment is essential for effective planning of IT strategy and use of IT resources.  Of course, this is a dynamics process and must be constantly re-examined in an iterative manner through the life-cycle of an IT investment from planning to deployment to upkeep.  This constant evaluation needs to be based on alignment with business strategy, predicted value of the system, performance, and the risks associated. Within the Winfosoft team lineup, we have industry experts in enterprise IT with years of experience in the field of IT governance.  I am honored to be on a team with such knowledgeable personnel!